General Terms and Conditions (GTC) of inspire GmbH
1. General
The current General Terms and Conditions of inspire GmbH apply as an integral part and basis of the contract concluded between the customer and inspire GmbH (inspire). The valid General Terms and Conditions are made available to the customer on the website. All ancillary agreements between the customer and inspire must be recorded in writing. Verbal side agreements are not valid. The place of jurisdiction is Salzburg.
2. Teaching and training conditions
A training session generally lasts 45 minutes. The customer agrees to quality controls of the trainers employed by the pedagogical management of inspire. These checks serve the purpose of quality assurance and ensure compliance with the standards for inspire language training courses and business seminars.
3. Provision of services
Training frequency and duration:
The minimum frequency for language training is 1 x 3 teaching units / week, for language workshops half a day (4 units). Before the course begins, the start date in the form of a calendar week, the frequency, the vacation periods and the performance period of the course are agreed with the participants or the person responsible for the course. These agreements are binding and are recorded in the course sheet. Coordination on the part of inspire is carried out by the responsible consultant.
For open group courses at the inspire Center (inspire open), the training dates set by inspire apply. No frequencies or training breaks can be set unilaterally by the customer at the start of an inspire open training course.
If individual participants of group training courses are unable to attend the agreed training date or the date specified by inspire (e.g. due to illness, vacation, professional incapacity, etc.), the training course will nevertheless continue and will be invoiced.
4. Training planning
Progressive trainings:
Appointments and postponements in deviation from the provisions set out in Section 3 are possible for individual and group trainings and coaching sessions. In the case of postponements of individual and group training sessions, there is no entitlement to the consideration of trainer requests. Cancellations of appointments for individual or group training sessions can be communicated to inspire Center Management by telephone or email by 2 p.m. on the previous working day at the latest, without the training session being charged. Otherwise the appointment will be charged in the amount of the planned teaching units (“Late Cancellation”).
Intensive training courses:
Training dates for full-day individual and group intensive training courses (inspire intensive), for workshops (inspire coaching) and for business seminars are agreed on a binding basis as described in section 3.
Cancellation policy for full-day and half-day individual and group intensive training courses and business seminars
Cancellations up to 4 weeks before the start of the course are free of charge.
Cancellations from 4 weeks to 14 days before the start of the course will be charged at 50% of the course fee.
Cancellations from 13 days before the start of the course will be charged at 100% of the course fee.
Ongoing intensive training courses, workshops and inspire business training courses cannot be canceled.
Reduction and conversion for inspire open courses (open group training):
inspire is entitled to reduce the number of hours of group training at the inspire Center (inspire open) if the contractually agreed minimum number of participants is not reached.
If the minimum number of participants for inspire open courses is not reached, the following reductions are applied (conversion rules):
If there are 3 or more participants, there is no reduction in the number of hours (e.g. 60 units)
If there are 2 participants, there is a reduction of 25% of the number of hours (e.g. 46 units)
If there is 1 participant (conversion from group to individual training), there is a reduction of 75% of the number of hours (e.g. 24 units)
5. Order procedure & terms of payment
The order for a language training course or business seminar is placed by the customer by means of written confirmation (by email) and is therefore binding. Once the participants have been registered (online or by email) by an authorized person, inspire will issue an invoice. The invoice amount is due within the period stated on the invoice. In the event of non-payment within the agreed period, inspire reserves the right to interrupt the training at any time until the payment obligation has been fulfilled.
6 Contract duration and termination
It is not possible to terminate an ongoing individual contract in accordance with Clause 5. Unused and unpaid training hours can be transferred to any type of consulting, training or service after written notification to inspire. Training materials, language trips and other externally purchased services are excluded from this.
If an individual contract in accordance with Clause 5 is suspended for longer than 12 months, so that despite intensive planning efforts on the part of inspire center management, no training appointments are given (original or transferred lessons), the claims to the contractual lessons expire. If the customer exceeds the contractually agreed teaching quota, the customer will be charged immediately.
7. Limitations of liability
The availability of the respective trainer is subject to inspire’s confirmation of dates. inspire reserves the right to deploy a replacement trainer at any time if a trainer is unavailable. If this is not possible on the scheduled date, inspire will offer replacement lessons on a date agreed with the person responsible for training.
A change of trainer may be part of the methodology and the respective program and does not entitle the customer to cancel/postpone appointments or to terminate or withdraw from the contract. The information provided by inspire regarding the training hours required to achieve a training goal is based on previous experience and may vary in individual cases. The success of the training is largely dependent on the cooperation of the participants. inspire is not liable for the non-achievement of a certain learning or training success.
8. Prohibition of anti-competitive behavior
The trainers employed by inspire are contractually bound to inspire GmbH. It is prohibited to invoice inspire trainers directly or to purchase additional services from them or to entice them away from inspire during the term of the contract. After expiry of a contract, a blocking period of 12 months applies, during which it is prohibited to commission inspire trainers with services in the area of language training or business seminars.
9. Repayment claims
Paid and unused training courses expire 12 months after the last agreed date.
10. Severability clause
Should a provision of this contract be invalid, inspire is entitled to replace it with a valid provision with the same purpose. The customer is obliged to agree to this provision – expressly and in writing upon request. He/she may refuse consent if the new provision is disadvantageous to him/her.